People systems, built to hold under real pressure.
Over ten years turning under-structured teams into audit-ready, high-performing people functions — from a 30–40 person legal practice to founding an HR function from zero.
The architect behind the org chart.
Phoebe is a senior HR and Administration leader with over ten years of progressive experience directing people operations, organisational culture, and administrative strategy across legal, professional services, and non-profit sectors.
She is recognised for building trusted partnerships with executive leadership — advising at board and management level on workforce strategy, labour law compliance, and employee relations. Her track record spans HR generalist operations, statutory compliance, training and development, and multi-function administration, backed by an MBA-equivalent academic profile and CPS-K / IHRM certification.
Measured, not just claimed.
Reduction in performance-related disputes after rolling out formalised appraisal cycles and KPI frameworks.
Faster recruitment turnaround from a pioneered onboarding and shortlisting framework at a 30–40 person firm.
Cut in administrative retrieval time via a centralised HR database and leave-management system.
To bring a workforce into full statutory alignment — building an HR function from the ground up.
Two roles. Two decades of proof.
Present
- Appointed to design and lead the organisation's entire HR and administrative function — architecting core policies, compliance frameworks, and operational procedures from the ground up.
- Brought a 10-person workforce into full regulatory alignment with Kenya's labour laws within 6 months of joining.
- Spearheaded a structured performance management system with formalised appraisal cycles, reducing performance gaps by 30%.
- Coordinates 4–6 internal and external training programmes annually, contributing to a 20% improvement in team performance metrics.
- Ensures 100% compliance in statutory benefit administration (NSSF, SHIF), eliminating compliance risk through close regulatory coordination.
- Controls and reconciles the organisational imprest account, overseeing procurement and vendor invoicing for tighter financial controls.
- Owns end-to-end event management and corporate logistics — from vendor negotiation to post-event reconciliation.
Jul 2023
- Held full strategic and operational responsibility for the firm's HR and administrative function — talent management, performance systems, employee relations, and executive support for senior partners.
- Pioneered the firm's onboarding system, reducing the recruitment cycle by 25% and improving new-hire readiness across a 30–40 person legal practice.
- Designed a transparent, policy-compliant leave tracking system, improving scheduling accuracy by 30%.
- Built a comprehensive employee database and record-keeping system, reducing document retrieval time by 40%.
- Managed complex partner diaries and scheduled 50+ firm events and client engagements over the tenure.
- Facilitated 3–5 employee training programmes annually, supporting the firm's operational and client-service standards.
- Handled typing, formatting and collation of complex legal documents with precision and confidentiality.